At Derobebridal, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our return policy ensures a hassle-free process. Please read the guidelines below:

1. Eligibility for Returns:

   • Returns are accepted within 30 days of receiving your order.
   • Items must be unused, unworn, and in their original condition with tags and packaging intact.
   • Custom-made or altered dresses are not eligible for returns.

2. Return Process:

   • Contact our support team via phone or email to initiate the return process.
     • Phone: 03007620722
     • Email: derobebridals@gmail.com
   • Provide your order details and reason for return.

3. Shipping Costs for Returns:

   • The customer is responsible for return shipping costs unless the item received was defective or incorrect.

4. Inspection and Refunds:

   • Once we receive the returned item, it will be inspected for eligibility.
   • Refunds (excluding shipping charges) will be processed within 30 working days if the return meets our criteria.
   • Refunds are issued via the original payment method or as store credit.

5. Non-Returnable Items:

   • Custom orders, sale items, and accessories are non-returnable.

6. Contact Information:
   For any questions or assistance, please reach out to us:

   • Phone: 03007620722
   • Email: derobebridals@gmail.com
   • Address: Faisalabad, Pakistan

At Derobebridal, your satisfaction is our priority. We’re here to ensure your shopping experience is smooth and worry-free.